Privacy Policy

Effective Date: October 27, 2026
Last Updated: October 27, 2026

Welcome to Custom Your Way Design (“we,” “us,” or “our”). We respect your privacy and are committed to protecting the personal information you share with us when visiting our website, browsing our house plans, purchasing products, or contacting our team.

This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you access or use www.customyourway.com (the “Website”).

Custom Your Way Design is a U.S.-based company serving customers in the United States. This Privacy Policy is intended to explain our privacy practices and address applicable U.S. privacy requirements.

By using our Website, you acknowledge that you have had the opportunity to review this Privacy Policy. Where applicable law requires consent for specific data processing activities, we will obtain that consent separately.

We may collect the following categories of information.

A. Personal Information You Provide

When you create an account, place an order, request information, or contact us, we may collect:

• Contact information: Name, email address, telephone number, billing address, and mailing address.
• Account information: Username, account preferences, and login credentials.
• Order information: Purchased house plans, order numbers, transaction history, and product preferences.
• Project information: Building requirements, design preferences, project details, and inquiries you voluntarily provide.
• Communications: Messages sent through email, contact forms, or customer support channels.
• Marketing preferences: Newsletter subscriptions and communication preferences.

B. Payment Information

When you purchase products or services through our Website, payment information may be collected and processed by our third-party payment processors.

Depending on your payment method, this may include transaction details, payment status, and billing information. We generally do not store complete payment card numbers or security codes on our own servers.

Payment processing is subject to the applicable payment provider’s terms and privacy policy.

C. Information Collected Automatically

When you visit our Website, certain information may be collected automatically, including:

• IP address and approximate geographic location.
• Browser type, device type, and operating system.
• Pages viewed, house plans browsed, and links clicked.
• Referring websites and general browsing activity.
• Dates, times, and duration of Website visits.
• Cookies and similar tracking technologies.

We use this information to operate our Website, understand visitor behavior, improve functionality, and help protect against fraud and unauthorized activity.

We may use your personal information for the following purposes:

• Order processing: To process purchases, deliver digital house plan files or other purchased products, and provide order confirmations and receipts.
• Customer service: To respond to questions, provide assistance, and resolve complaints.
• Account management: To create and maintain customer accounts and provide access to purchased products, where applicable.
• Website improvement: To analyze traffic, understand customer preferences, and improve our products, content, and user experience.
• Communications: To send service announcements, order updates, policy changes, and other transactional messages.
• Marketing: To send promotional emails, product updates, and special offers where permitted by law and consistent with your preferences.
• Security and fraud prevention: To detect suspicious transactions, prevent unauthorized access, and protect our Website and customers.
• Legal compliance: To maintain required business records, respond to lawful requests, and exercise or defend legal claims.

We use personal information for purposes consistent with the reasons it was collected and as otherwise permitted by applicable law.

Our Website may use cookies, pixels, web beacons, and similar technologies to improve functionality and understand how visitors interact with our content.

These technologies may help us:

• Remember user preferences and shopping activity.
• Maintain account sessions and shopping cart functionality.
• Measure Website traffic and performance.
• Understand which house plans and products visitors find useful.
• Support advertising and marketing campaigns, where applicable.

You may be able to manage cookies through your browser settings or through a cookie preference tool provided on our Website. Disabling certain cookies may affect Website functionality.

Where required by applicable law, we will request consent before using non-essential cookies or tracking technologies.

We do not sell personal information for monetary consideration. However, certain advertising or analytics activities may constitute a “sale,” “sharing,” or targeted advertising under applicable state privacy laws, depending on how those activities are configured.

We may disclose personal information to the following categories of recipients when necessary for legitimate business purposes.

A. Service Providers

We may share information with trusted third-party providers that help us operate our business, including:

• Website hosting and e-commerce platform providers.
• Payment processors and transaction security providers.
• Email delivery and customer support services.
• Website analytics and performance monitoring providers.
• Marketing and advertising service providers, where applicable.
• Digital file delivery and information technology providers.

These providers may process information on our behalf under applicable contractual and data protection obligations.

B. Legal and Regulatory Requirements

We may disclose information when reasonably necessary to comply with applicable laws, regulations, court orders, or lawful government requests, or to protect our rights, property, and safety.

C. Business Transfers

If our business is involved in a merger, acquisition, restructuring, or sale of assets, personal information may be transferred as part of that transaction, subject to applicable privacy requirements.

D. With Your Direction or Consent

We may disclose information for other purposes when you direct us to do so or when the disclosure is otherwise permitted or required by applicable law.

Our Website may contain links to third-party websites, payment services, social media platforms, or other external services.

We do not control the privacy practices, content, or security of third-party websites. Any information you provide directly to those third parties is governed by their respective privacy policies and terms.

We encourage you to review the privacy policies of third-party services before providing your personal information.

We retain personal information only for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, including processing orders, maintaining customer accounts, providing customer support, meeting accounting and legal obligations, resolving disputes, and enforcing agreements.

Retention periods may vary depending on the type of information, the purpose for which it was collected, and applicable legal requirements.

When personal information is no longer necessary, we will take reasonable steps to delete, destroy, anonymize, or securely dispose of it, as appropriate and permitted by law.

We implement reasonable administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, disclosure, alteration, loss, or destruction.

However, no method of electronic transmission or storage is completely secure. While we take reasonable measures to protect your information, we cannot guarantee absolute security.

If a data breach occurs, we will respond and provide notifications as required by applicable law.

Depending on your state of residence, applicable law, and whether our business is subject to the relevant legal requirements, you may have certain rights regarding your personal information.

These rights may include:

• Right to access: Request information about the personal information we collect, use, or disclose about you.
• Right to correction: Request correction of inaccurate personal information.
• Right to deletion: Request deletion of personal information, subject to applicable legal exceptions.
• Right to data portability: Request a copy of certain personal information in a portable format, where applicable.
• Right to opt out: Opt out of certain sales of personal information, targeted advertising, or profiling activities where applicable.
• Right to withdraw consent: Withdraw consent for processing activities when processing is based on consent.
• Right to appeal: Appeal certain decisions we make regarding your privacy rights where required by applicable law.
• Right to non-discrimination: Exercise applicable privacy rights without unlawful discrimination.

To exercise an applicable privacy right, contact us using the information in the Contact Us section below. We may need to verify your identity before processing your request.

If permitted by applicable law, you may authorize an agent to submit a request on your behalf. We may require verification of the agent’s authority and your identity.

We will review and respond to requests within the timeframes required by applicable law.

If you are a California resident, the California Consumer Privacy Act, as amended by the California Privacy Rights Act (collectively, the “CCPA”), may provide you with additional privacy rights if our business is subject to that law.

These rights may include the right to know what personal information is collected, request access to or deletion of personal information, request correction of inaccurate information, and opt out of the sale or sharing of personal information, including certain sharing for cross-context behavioral advertising.

California residents may also have the right to limit certain uses and disclosures of sensitive personal information, where applicable, and to be free from unlawful discrimination for exercising their privacy rights.

We do not sell personal information for monetary consideration. However, certain advertising or analytics practices may qualify as a sale or sharing under the CCPA, depending on the circumstances.

Where required, we will provide appropriate mechanisms to exercise these rights, including applicable opt-out options.

To submit a request, contact us using the information in the Contact Us section below.

Several U.S. states have enacted consumer privacy laws that provide rights regarding the collection, use, and disclosure of personal information.

Depending on your state of residence and the applicability of the relevant law to our business, you may have rights to access, correct, delete, or obtain a copy of your personal information, as well as opt out of certain processing activities.

Where required by applicable law, we will provide information about how to exercise these rights and how to appeal a decision concerning a privacy request.

The availability and scope of these rights may vary by state.

If you subscribe to our mailing list or otherwise agree to receive promotional communications, we may send you information about new house plans, featured designs, special offers, and other relevant updates.

You may unsubscribe from promotional emails at any time by clicking the unsubscribe link included in the email or by contacting us.

Even if you opt out of marketing messages, we may still send necessary transactional or service-related communications, such as order confirmations, payment notices, and important account updates.

Our Website is intended for a general audience and is not directed toward children under the age of 13.

We do not knowingly collect personal information online from children under 13 without the verifiable parental consent required by the Children’s Online Privacy Protection Act (COPPA).

If we become aware that we have collected personal information from a child under 13 in a manner that violates applicable law, we will take appropriate steps to address the situation.

A parent or legal guardian who believes a child has provided personal information to us may contact us using the details below.

Although Custom Your Way Design serves customers in the United States, some of our third-party service providers may process or store information outside the United States.

Where applicable, we take reasonable steps to ensure that personal information is handled in accordance with our contractual obligations and applicable law.

Some browsers offer a “Do Not Track” setting. Because there is no universally accepted standard for responding to these signals, our Website may not respond to all such requests.

Where required by applicable law, we will honor recognized opt-out preference signals and provide appropriate tools to manage advertising and tracking preferences.

You may also manage your advertising preferences through available cookie settings and the controls offered by third-party advertising platforms.

We may update this Privacy Policy periodically to reflect changes in our business practices, Website functionality, service providers, or legal requirements.

When we make changes, we will update the “Last Updated” date at the top of this page. Where required by applicable law, we will provide additional notice or obtain consent for material changes.

We encourage you to review this Privacy Policy regularly.

If you have questions about this Privacy Policy, wish to exercise your privacy rights, or have concerns about how your personal information is handled, please contact us:

Business Name: Custom Your Way Design
Website: https://www.customyourway.com
Email: [email protected]
Phone: (360) 237-4784
Mailing Address: The Warehouse Urban Offices,
115 State Ave NE Suite 209, Olympia, WA 98501

We will review privacy-related inquiries and respond within the timeframe required by applicable law.